The University of Nevada, Las Vegas invites applications for Salesforce Senior Administrator, UNLV Enterprise Application Services [R0122720]

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 31,000 students and more than 3,900 faculty and staff. To date, UNLV has conferred more than 136,000 degrees, producing more than 120,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada. For more information, visit us on line at: http://www.unlv.edu

COMMITMENT to DIVERSITY

The successful candidate will demonstrate support for diversity, equity and inclusiveness as well as participate in maintaining a respectful, positive work environment.

ROLE of the POSITION

The EAS Center of Excellence (COE) team provides Salesforce best practices guidance, system support, and development for business units, not only in Enrollment and Student Services, but across the University. Reporting to the COE Director, the Salesforce Senior Administrator is an integral member of the COE team responsible for the day-to-day oversight of the UNLV Salesforce system as well and acting as a champion system use and process improvement within our Salesforce ecosystem. The Salesforce Senior Admin will ensure the UNLV Salesforce system is operational, efficient, and satisfies the needs of users. In addition to the day-to-day administrative responsibilities, the Salesforce Senior Admin will be responsible for working with the COE and EAS teams to continually configure the system in ways that best leverage the technology to support business processes and improve efficiency and service.

Responsibilities

• Customization of standard objects including creation of custom fields, utilization of formulas and validations
• Development and maintenance of process automation tools such as workflow rules, Process Builder and Lightning Flows and Screen Flows
• Managing and maintaining security including roles, profiles, permissions, and object and community sharing rules
• Monitoring and maintaining data quality and integrity
• Reviewing release notes, testing, and disseminating relevant release information in a timely fashion
• Data loading, updating and duplicate management using tools such as Data Import Wizard, Data Loader, and Demand Tools
• Developing reports and dashboards based on business needs
• Development and implementing custom objects
• Configuring and customizing Lightning pages
• Developing and updating Communities
• Assessing, testing, and making recommendations for apps that can be acquired from the App Exchange.
• Troubleshooting and resolving user issues
• End-user training and support 

The Salesforce Admin will perform complex, professional level duties in analysis, evaluation, design, development, testing, implementation, documentation, and maintenance.

Characteristics and Skills

• Strong understanding of cloud-based CRM applications and specifically Salesforce.com best practices and functionality
• Strong understanding of the platform, with the ability to build custom objects, formula fields, workflows, custom views, process automations, and other content of intermediate-high complexity
• Experience with Salesforce Lightning (Sales, Service, Community, and Marking Cloud) including experience building, updating and managing
• Salesforce Certified Administrator is required
• Salesforce Platform App Developer is highly desired
• Self-motivated with the ability to work collaboratively and independently, self-manage and prioritize.
• Aptitude and desire for learning the latest technology and best-in-class business practices.
• Demonstrate a high level of passion and enthusiasm for the value of a well-run CRM in a relationship-based organization.
• Familiarity with Agile project management and working on a scrum team.
• Excellent communication and writing skills and must effectively communicate with both technical and non-technical constituents
• Performs all other relevant duties as assigned.

QUALIFICATIONS

This position requires a bachelor's degree from a regionally accredited college or university, Certified Salesforce Administrator and 1-3 years of comparable professional experience, including creative and innovative thinking, creative experience in a dynamic and fast-paced environment, professional judgment. The successful candidate must be a US Citizen or Permanent resident. Credentials must be obtained prior to the start of employment.

Preferred Knowledge Skills and Abilities include:

• Knowledge of cloud-based systems technical requirement and limitations.
• Experience with Salesforce Lightning Sales, Service, and Community Cloud.
• Salesforce Platform App Developer is highly desired
• Proficient in all parts of Salesforce's configuration space, including native and custom objects, page layouts, validation rules, workflows, alerts, process builder actions, user management, roles, profiles, permission sets, sharing rules, and security.
• Demonstrated ability to independently analyze problem situations, identify feasible solutions, and present recommendations in a concise, logical and systematic manner.
• Research skills in support of development of solutions
• Excellent consultative, interpersonal, oral and written communication skills required to assess user needs and for interaction with a variety of users including faculty, staff and students.
• Ability to develop effective methods and processes for monitoring the completion of work assignments for assigned staff to ensure that work is accurate, completed within deadlines, and is in compliance with office policies and procedures.
• Ability to independently identify issues and develop alternative solutions, use sound judgment and discretion in all aspects of position.
• Demonstrated proficiency to create and deliver reports and analysis to help with executive level decision making
• Ability to concentrate with numerous interruptions and to prioritize work to assure the completion of tasks within acceptable deadlines.
• Ability to document clearly and concisely.
• Willingness to learn and adapt to a rapidly changing work environment.

SALARY RANGE

Salary competitive with those at similarly situated institutions. Position is contingent upon funding. 

NOTICE: All UNLV/NSHE employees may be subject to base pay reduction and/or mandatory unpaid leave: (1) by future action of the Board of Regents without a declaration of financial exigency (pursuant to the NSHE Code, as may be amended from time to time); and/or (2) by future action of the State legislature to reduce pay of certain categories of state employees. 

APPLICATION DETAILS

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Although this position will remain open until filled, review of candidates' materials will begin immediately. Materials should be addressed to Search Committee Chair, and are to be submitted online as we do not accept emailed materials. For assistance with the application process, please contact UNLV Human Resources at (702) 895-3504 or [email protected].

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number, "R0122720" in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

EEO/AA STATEMENT

UNLV is an Equal Opportunity / Affirmative Action educator and employer committed to achieving excellence through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, age, creed, national origin, veteran status, physical or mental disability, sexual orientation, genetic information, gender identity, gender expression, or any other factor protected by anti-discrimination laws. The University of Nevada, Las Vegas employs only United States citizens and non-citizens lawfully authorized to work in the United States. Women, under-represented groups, individuals with disabilities, and veterans are encouraged to apply.

TITLE IX STATEMENT

UNLV does not discriminate in its employment practices or in its educational programs or activities, including admissions, on the basis of sex/gender pursuant to Title IX, or on the basis of age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race, color or religion pursuant to Title 4, Chapter 8, Section 13 of the NSHE Handbook. Reports of discriminatory misconduct, questions regarding Title IX, and/or concerns about noncompliance with Title IX or any other anti-discrimination laws or policies should be directed to UNLV's Title IX Coordinator Michelle Sposito. The Title IX Coordinator can be reached through the online reporting form, by email at [email protected], by phone at (702) 895-4055, by mail at 4505 S. Maryland Parkway, Box 451062, Las Vegas, NV, 89154-1062, or in person at Frank and Estella Beam Hall (BEH), Room 555.

Job Category

Administrative Faculty

Required Attachment(s)

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted.